FAQ
1. If I have a question about an item, who should I reach out to?
For any questions about Qrov products, email us at support@getqrov.com
2. Is shipping tracked for my order?
Yes, all shipping is tracked, and you’ll get the tracking number by email!
3. Do Qrov's products come with a warranty?
We provide a 1-year warranty on all Qrov products. This warranty covers manufacturing or workmanship defects but excludes damages from normal wear and tear, misuse, abuse, or modifications.
4. How long will it take to dispatch my order?
Typically, we ship orders placed on our store the same day. However, it may take up to 48 hours to receive a shipping confirmation email with the tracking number.
If you don’t receive the confirmation email within 48 hours, there might be an issue with your order, such as missing information or an incomplete address.
Our customer support team will contact you to resolve any issues. If you don’t hear from us, please reach out to us directly at support@getqrov.com
5. How long does shipping usually take?
Usually it takes 4-8 days but it may vary and depend on the shipment’s origin and destination. For detailed tracking of international shipments, use your tracking number at https://t.17track.net/en
Please note that shipping times may vary due to customs processing. Orders may be held until duties and taxes are paid, depending on the destination country. As the importer/consignee, you are responsible for covering any duties and taxes. We cannot refund customs fees or additional charges for delivery.
If you haven’t received your order or if the package is returned to us, contact support@getqrov.com
6. What if my address is wrong but the order has already shipped?
Once your package is shipped, we cannot change the delivery address.
If you discover an address error, contact the last-mile carrier to request rerouting to the correct address.
You can also provide the carrier with specific delivery instructions to assist in successful delivery. For any further help or if you encounter issues, please reach out to our customer support team for additional assistance.
7. What to do if tracking shows the order is stuck?
Tracking updates can vary by destination country. Often, the order is still on its way and should arrive on time or with only a minor delay. If the shipping time exceeds our estimated timeline by more than 15 business days, please contact the courier directly. If the courier can’t locate your shipment, contact us at [support@getqrov.com].
8. What do I need to do when I receive a different product than what I ordered?
Please contact our customer support team at support@getqrov.com
9. Where can I find my tracking number?
You should have received your tracking number via email from hola@getqrov.com, usually within 48 hours of placing your order. If you can’t find the email, you can enter your email address here to retrieve your tracking code. If you still have trouble locating it, please contact our customer support for assistance.
10. Are you looking for agents and distributors?
If you’re interested in becoming an investor, agent, or distributor, please reach out to us at hola@getqrov.com
Lets talk about it!
11. How to request after-sale support?
For product(s) purchased online (official stores), please contact our customer support for after-sales assistance, or send an email to support@getqrov.com
Need Help?
hola@getqrov.com
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